LAST REVISED: December 08, 2025
This Policy covers the information that TETRAA collects regarding our Advisory Services, consulting services, and products (collectively, the “Services”).
This Policy also includes information collected through:
Websites operated by us from which this Policy is accessed (the “Site”).
Software applications that we make available for use on computers or mobile devices (the “Apps”).
Our social media pages and applications to which the Site links (collectively, our “Social Media Pages”).
HTML-formatted email messages that we send and that link to this Policy.
Collectively, the Site, the Apps, and our Social Media Pages are referred to as the “Online Systems.“
This Policy also covers other means through which we collect information. For example, it includes how we collect information from in-person discussions, telephone conversations, and through non-electronic communications (i.e., collection through means other than our Online Systems).
TETRAA is an HVAC/R engineering company with more than two decades of history in the sector.
The company specializes in the design, installation, and maintenance of air conditioning, ventilation, and refrigeration systems. Driven by innovation, TETRAA continuously seeks efficient and sustainable solutions to meet the needs of its clients.
TETRAA collects information that identifies you as an individual or relates to an identifiable individual (“Personal Information”) to provide services to you and our clients, as well as to operate our business. The type of personal information we collect about you depends on the situation in question.
We may collect your name, contact details, and preferred means of communication. We may also collect your responses to survey questions and assessments.
In the course of our services, we may collect the following types of Information about the professionals who join our community, which includes, but is not limited to:
Name.
Address.
Phone number.
Email address.
Federal Taxpayer Registry (RFC) Key.
Official Identification (INE, identity card, or passport).
Proof of address.
Articles of Incorporation and business or commercial activity.
We may also use images of you that you provide to us or that are publicly available on platforms such as LinkedIn. In addition to managing this information through our HubSpot CRM system. In accordance with current legislation, we may also perform background check processes to ensure a proper professional environment.
When you use our Online Systems, we may collect login user credentials, such as usernames, passwords, and password hints.
Where permitted by law, we may collect compensation and benefits information to consult with our clients regarding rewards and benefits.
In some cases, we request sensitive personal information. We may use this information to ensure our services comply with legal requirements, including equal opportunity laws.
Our assessments and surveys may include demographic questions regarding gender, race, age, or country of origin. Except in these limited cases, we recommend that you do not provide any other type of sensitive personal information, such as:
Government identification numbers.
Payment card numbers.
Information related to racial or ethnic origin.
Political opinions.
Religious or other beliefs.
Health information.
Biometric or genetic characteristics.
Criminal records.
Union membership.
Please do not provide any personal information to us if you do not agree with this Policy.
As you interact with TETRAA, you provide certain personal information directly.
We may collect personal information when:
You register to use our Online Systems.
You submit information or maintain a profile on LinkedIn.
You participate in advisory sessions.
You complete online assessments or surveys.
You participate in webinars, online courses, or in-person training.
You provide personal information to our coaches.
You contact us via email, electronic forms, telephone, or postal mail.
If you submit personal information about other people to us or our service providers, you represent that you have the authority to do so and to permit us to use such information in accordance with this Policy.
Personal information about you may also come from our clients to whom we provide products and services.
Additionally, we may obtain personal information about you from third parties. When someone participates in a consultation or advisory session, they may share personal information about you.
We may also obtain personal information through references, networking activities, public databases, joint marketing partners, licensed databases, and social media platforms.
Information collected from these third parties may include identity data, professional history, qualifications, work experience, education, professional credentials, memberships, skills, citizenship, information from previous employers, and references. We also use images provided by you or publicly available on platforms such as LinkedIn.
In accordance with applicable law, we also perform background check processes to ensure a suitable professional environment.
Any personal information you provide through third-party pages will be subject to the privacy policy of such third parties. TETRAA does not control and is not responsible for the use that third parties make of that information.
TETRAA uses the personal information it collects in various ways, including:
Providing our products and services.
Fulfilling our contractual relationships.
Creating professional profiles to identify opportunities that may be of interest to you.
Contacting you regarding such opportunities or for reference requests.
Confirming references and performing education and background checks.
Responding to inquiries, requests, and communications.
Sending administrative, technical, or contractual information.
Verifying that personal information is accurate and up to date.
Performing audits, internal analysis, and evaluating the effectiveness of promotional activities.
Administering, protecting, and securing our infrastructure.
Complying with legal obligations.
You can always object to the creation of a profile about you. If you do so, we will delete your profile from our database, meaning you will not be considered for future invitations.
Access to and disclosure of your personal information will depend on the situation.
We may disclose personal information to:
Clients who have contracted our services.
Affiliates and subsidiaries of TETRAA within the Mexican Republic.
Strategic alliance partners and independent contractors who provide services on behalf of TETRAA.
Service providers who support our business operations, including assessment services, web hosting, data analysis, background checks, marketing, public relations, and legal, accounting, and technological consulting.
These third parties may have access to personal information only for the established purposes.
TETRAA may also disclose or transfer personal information in the event of a sale, merger, consolidation, or transfer of assets.
Additionally, we may disclose personal information to comply with legal obligations, respond to competent authorities, or protect the rights, safety, and property of TETRAA, its affiliates, clients, and third parties.
TETRAA collects other information that does not reveal your specific identity (“Other Information”), such as:
Information collected through cookies, pixel tags, and similar technologies.
App usage data.
Demographic information.
Aggregate information.
If we combine Other Information with Personal Information, we will treat it as Personal Information as long as it remains combined.
We use cookies and similar technologies to improve the user experience. Please refer to TETRAA’s Cookie Policy for more information.
TETRAA may sponsor special features or promotions on the Online Systems and publish additional privacy notices. In case of conflict, such notices shall prevail for the specific service.
The provision of personal information is voluntary. You may contact us at:
To exercise rights of access, rectification, cancellation, opposition, portability, deletion, or withdrawal of consent.
We will respond in accordance with applicable law and may require identity verification.
Personal information may be collected, used, processed, disclosed, and transferred within the Mexican Republic and other countries where we operate or contract with providers.
TETRAA implements reasonable organizational, technical, and administrative measures to protect personal information. However, no system can guarantee absolute security.
We retain personal information for the necessary duration considering:
The duration of our relationship with you or our clients.
Legitimate operational needs.
Legal obligations.
Legal and regulatory considerations.
This Policy constitutes the sole authorized statement of TETRAA’s practices regarding the processing of personal information.
Questions related to this Policy should be directed to:
TETRAA – Privacy Office
Ing. Joel Hernández Álvarez No. 9
Col. Santa María, Tianguistengo
C.P. 54710, Cuautitlán Izcalli, Estado de México
Correo: oficina-de-proteccion-de-datos@tetraa.com.mx
You may submit questions or complaints to TETRAA or to the corresponding data protection authority in your country or region.
